skinneroo
Active member
Both my guns showing spurious readings, a few consistent, then really low.
Is there a way to reset the 2.5 chrony,just to rule it out?
Is there a way to reset the 2.5 chrony,just to rule it out?
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the Daily hi thread
Merry Christmas and help
- Thread starter skinneroo
- Start date
NateChrony
Super member
what software version do u have?
are you getting alignment errors?
are you getting alignment errors?
skinneroo
Active member
5.9
No errors
No errors
skinneroo
Active member
5.9
No errors
Attachments
NateChrony
Super member
If no errors show, then it means both sensors read the same speed within a certain tolerance. This is super odd!
First step is always a clean - toothbrush & vac, then careful cotton tips if needed.
Go to the shop.natechrony site & grab a software update (will get it done next week when back) too.
skinneroo
Active member
Cleaned as instructed, no sign of any debris or dirt,however...we're back in the game
Thanks for taking time out
Attachments
NateChrony
Super member
Free lifetime support 
skinneroo
Active member
Have you gone onto your WiFi page and connected to the chrony
skinneroo
Active member
If you have done this,try going to the menu page and click on shoot
skinneroo
Active member
It's possibly disconnecting from the WiFi
I have to reconnect every time
I have to reconnect every time
NateChrony
Super member
That is because your device isnt running the code on the page, most likely because it disconnected.
Turn off any VPNs, *maybe* turn off mobile data (some UK people have had to do this)
The underlying issue is down to horrible software & poor decisions on mobile phones (you'll have the same issues with smart plugs/devices) - they've been programmed to disconnect from Wi-Fi if there's no internet. Someone made the assumption that *every* Wi-Fi network MUST have internet... and if it has no internet, never send data to it - despite it having working devices.
The best troubleshooting step is to try with a PC/Laptop (they do as they're told), then on the mobile device - put it into flight mode, then enable Wi-Fi & connect.
skinneroo
Active member
Must give a big thumbs up to @NateChrony
What a refreshing change to find a company that values customer service so highly.
Keep up the excellent work
What a refreshing change to find a company that values customer service so highly.
Keep up the excellent work
Matt@Nearfield
Super member
@Nate- Do you ever sleep man? If you're providing this level of support all around the globe you must be knackered 
NateChrony
Super member
yeah long days... early for US support & late for UK...
Most customers arent too bad - its a good forcing function though.
If i make a crappy product & get loads of issues - I know what they are & can fix them. Painful at the start, but leads to a good product thats easy to use for the vast majority of people.
Only frustrating thing is when people whinge online, post a comment on a YT video or forum, & dont even try to email/reach out to me
Most customers arent too bad - its a good forcing function though.
If i make a crappy product & get loads of issues - I know what they are & can fix them. Painful at the start, but leads to a good product thats easy to use for the vast majority of people.
Only frustrating thing is when people whinge online, post a comment on a YT video or forum, & dont even try to email/reach out to me