Poor form from the ambulance control team,, My Gramps (95) fell whilst getting to bed,, his wrist alarm didn't work (or he didnt activate correctly??l and he was found at 08.10.
He'd cut his head and was unable to get up, Ambo called at 0830..
Repeated call backs throughout the day to be told he's next in line when one is available..
Eventually an Ambo from Somerset arrived at 2340..
I can't be angry at them, they do a fab job and are under immense pressure, they explained that the day shift did NOT pass on his details during handover, despite many calls !!
He was taken to hospital, thankfully nothing broken but im annoyed that someone of his age was left for so long especially as he'd already been on the floor all night, 27hrs in total..
His case is far from rare these days but it seems bonkers to me
He'd cut his head and was unable to get up, Ambo called at 0830..
Repeated call backs throughout the day to be told he's next in line when one is available..
Eventually an Ambo from Somerset arrived at 2340..
I can't be angry at them, they do a fab job and are under immense pressure, they explained that the day shift did NOT pass on his details during handover, despite many calls !!
He was taken to hospital, thankfully nothing broken but im annoyed that someone of his age was left for so long especially as he'd already been on the floor all night, 27hrs in total..
His case is far from rare these days but it seems bonkers to me