Bagnall and Kirkwood frustating!

[BBManny]

Just a moan but i placed an order with them on the 13th realised within 5 minutes i had the wrong item. gave them a call within a minute and they asked me to whatsapp them or email . Went on whats app spoke to a helpful person who offered to find the right items for me and placed my order on hold. After reviewing decided i would just get a full kit from my local store so asked them to cancel the order. This is where it got messy. Said it would get cancelled the next day. Chased them and they said staff shortages will be cancelled today Monday. Then i got a dispatch email. Contacted them straight away and they replied you'll have to send the items back. What a mess! Moan over never had any issues ordering but seems when things aren't quite right they cant work out their ass from their elbows.

 

[Deleted member 1179AS]

That’s a shame, I’ve used them loads over the years always been spot on.
Hopefully it’s a one off.

 

[nikvanorton]

So you ordered the wrong thing and then you changed your mind completely once B&K started to sort it out for you? Sounds like a bit of both to me

 

[BBManny]

So you ordered the wrong thing and then you changed your mind completely once B&K started to sort it out for you? Sounds like a bit of both to me

Contacted within minutes of ordering and they said it was cancelled hows that abit of both?

 

[OldStock]

Unfortunate but quite a rare set of events, when companies ask people to use something like whatsapp or email it normally means staff are working from various locations, want to check your identity matches the order, or more than one person may be covering the task, was this normal working hours?.
I have had excellent service from B&K, but then I have not tried to change an order so soon after ordering, and then cancelled.
It may be an accounting issue, an anti fraud mechanism, loads of possible reasons I can think of in this day and age.

 

[BBManny]

That’s a shame, I’ve used them loads over the years always been spot on.
Hopefully it’s a one off.

Yeah they’ve always been really good getting stuff out quick and well packaged but looks like if anything isn’t business as usual things don’t go well

 

[nikvanorton]

Contacted within minutes of ordering and they said it was cancelled hows that abit of both?

Your ordering process was less than perfect. Best way to do it is to order the correct thing in the first place and not change your mind about where youre going to get it from afterwards

 

[BBManny]

Unfortunate but quite a rare set of events, when companies ask people to use something like whatsapp or email it normally means staff are working from various locations, want to check your identity matches the order, or more than one person may be covering the task, was this normal working hours?.
I have had excellent service from B&K, but then I have not tried to change an order so soon after ordering, and then cancelled.
It may be an accounting issue, an anti fraud mechanism, loads of possible reasons I can think of in this day and age.

As you say probably staff not on site and not communicating .

 

[BBManny]

Your ordering process was less than perfect. Best way to do it is to order the correct thing in the first place and not change your mind about where youre going to get it from afterwards

True if only we were perfect and didn’t get lost in the minefield of part numbers didn’t realise I had ordereded a FAC port instead of sub12 lesson learnt

 

[SJS]

You ordered your bits six days ago mate why come on AGF now and stir it for a very well respected honest and liked establishment not local to you by a long stretch. I personally won’t have you slander my local gun shop for no good reason it was your own indecision that got you into this predicament surely and nothing underhanded or incompetence by B&K.
Where did you finally prefer to buy the goods from out of interest and was your change of heart influenced by price of goods I wonder?

 

[BBManny]

You ordered your bits six days ago mate why come on AGF now and stir it for a very well respected honest and liked establishment not local to you by a long stretch. I personally won’t have you slander my local gun shop for no good reason it was your own indecision that got you into this predicament surely and nothing underhanded or incompetence by B&K.
Where did you finally prefer to buy the goods from out of interest and was your change of heart influenced by price of goods I wonder?

It’s not slander if I can show everything that’s happened . The cheapest price around has always been B&K no one has come close to them on price for the items at all. If I order something and cancel it within minutes of ordering I expect them to cancel it it’s not a lot to expect a company to stick to their word. When things go wrong it’s the only way things get better. Maybe read what I said earlier how they have always been amazing in timescales and packaging but in this instance they haven’t met expectations or delivered on promises ! If you are so hurt by people sharing their experiences you’re free to leave an angry emoji and ignore the post

 

[BBManny]

You ordered your bits six days ago mate why come on AGF now and stir it for a very well respected honest and liked establishment not local to you by a long stretch. I personally won’t have you slander my local gun shop for no good reason it was your own indecision that got you into this predicament surely and nothing underhanded or incompetence by B&K.
Where did you finally prefer to buy the goods from out of interest and was your change of heart influenced by price of goods I wonder?

The reason I posted today was I was expecting the cancellation email not an email for dispatch when it’s already been agreed the order is cancelled see the image above

 

[Big Purple]

Just a moan but i placed an order with them on the 13th realised within 5 minutes i had the wrong item. gave them a call within a minute and they asked me to whatsapp them or email . Went on whats app spoke to a helpful person who offered to find the right items for me and placed my order on hold. After reviewing decided i would just get a full kit from my local store so asked them to cancel the order. This is where it got messy. Said it would get cancelled the next day. Chased them and they said staff shortages will be cancelled today Monday. Then i got a dispatch email. Contacted them straight away and they replied you'll have to send the items back. What a mess! Moan over never had any issues ordering but seems when things aren't quite right they cant work out their ass from their elbows.

Progress don’t you know

 

[Cozzamec]

I've always had excellent service from them, some times retailers get it wrong, the people at the end of the computer or WhatsApp in your case are only human...

 

[BBManny]

I've always had excellent service from them, some times retailers get it wrong, the people at the end of the computer or WhatsApp in your case are only human...

Wish there was a way to Communicate with them
To drive Improvements but seems like on the phone it isn’t the same department . Will try an email listing out what happened sequence of events and hopefully the right person gets it and no one else
Has to go through it .

 

[cookseyjames]

Why I use John knibb or chambers

 

[nikvanorton]

Each to their own, but If, by your own admission you've been very pleased with their service in the past, it seems a bit mean to start publicly slagging them off for a mistake when you also (by your own admission) made mistakes in ordering.

No doubt B&K will cover the return postage, so is it really that bad?

 

[Rick O’Shay]

Hopefully you’ve always taken the time to come on here to post favourable comments about them for all of your previous orders…..

 

[Sparkshot]

True if only we were perfect and didn’t get lost in the minefield of part numbers didn’t realise I had ordereded a FAC port instead of sub12 lesson learnt

Dead easy to do. You are by no means alone in suffering an underwhelming level of service from B&K.

 

[Davey Sprocket]