Hello people, I bought a Leshiy 2 from Wolfiek in in October its still at customs, its now February, Ive contacted DHL a number of times theyve told me its our of their hands, Ive contacted Wolfiek theyve told me theyve supplied all relevant paperwork and for me to be patient, I think Ive been patient, has anyone here had this problem, ans has anyone got any advice for me please
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the Daily hi thread
Leshiy 2 at customs
- Thread starter jigsaw
- Start date
Darth Vader
Member
Kind of, I ordered allot of parts from Wolfiek in January, it arrived with DHL UK but they returned the package back to Spain with no reason. When I asked Wolfiek about it they gave a very strange response which didn't really answer my question as to why the package was returned. Not sure if this is true but someone at my club hinted that UK Border Force had told DHL to return items ordered from Wolfiek in Spain. 
I did get a full refund though.
I did get a full refund though.
Dont know what the cut off point is for opening a refund case via credit card if that's what you used? But I'd say you want to be trying to recover your money thats too long to be patient. You may still be sitting there next October still waiting otherwise
thispoison
Super member
Any update from the OP?
It’s nearly 10 weeks ago and hopefully things have moved on.
It’s nearly 10 weeks ago and hopefully things have moved on.
Flashheart
Super member
There’s now multiple threads about Wolfiek group and how people’s guns / order are being refused by customs with zero help, explanation, communication or customer service from Wolfiek.
Don’t expect a quick and easy time trying to get a refund either when it inevitably goes wrong. You will likely need to contact your credit card company to get your money back.
Save yourself a ton of hassle and avoid giving these chancers your money in the first place.
Don’t expect a quick and easy time trying to get a refund either when it inevitably goes wrong. You will likely need to contact your credit card company to get your money back.
Save yourself a ton of hassle and avoid giving these chancers your money in the first place.
PJS
Super member
Hi , I am sure others have received their Leshiy 2 orders on here lately , I am currently waiting for mine , been told it’ll be a couple of weeks for dispatch by them so I’ll see but paid using a credit card for cover , but I will not be hanging around as long as Jigsaw
wazgilbert
Busy member
I’ve avoided buying anything Edgun because they don’t have a UK based reseller.
This and other threads convince me I’m right and there are probably many others who avoid the brand for that reason.
This and other threads convince me I’m right and there are probably many others who avoid the brand for that reason.
PJS
Super member
Many on here have had zero problems , but just make sure you pay using a credit card 
It used to be ok when they had some UK help to get things rectified but those days are now sadly over.
I was thinking of buying a Leshiy 2 just last week after selling all of mine last year, but after seeing everything negative online, I decided against it.
I was thinking of buying a Leshiy 2 just last week after selling all of mine last year, but after seeing everything negative online, I decided against it.
Darth Vader
Member
Hi,
If it helps then please read the below the last email i got from Edgun Spain, kinda makes no sense to me etc.
Hi Mark,
We’re very sorry to inform you that there has been an issue with the delivery of your order 8077-ED, and the parcel is currently on its way back.
Please accept our sincere apologies for the inconvenience and disappointment this may have caused.
To resolve this as smoothly as possible, please let us know how you would like to proceed:
1. Resend the order: We can arrange a reshipment for you. As a gesture of goodwill, we will also provide a 10% voucher for your next order.
Please note that this shipping issue has affected several orders, so the reshipment may take a little longer than usual. We kindly ask for your patience and understanding.
2. Cancel and refund: If you prefer, we can cancel the order and arrange a full refund.
Thank you very much for your understanding. Once we hear from you, we’ll take care of the next steps.
Please note that: at the moment, we can only dispatch a limited number of parcels to the UK, and we’re processing them in order based on the original order date, so it may take a bit longer if you choose to resend the package.
Sorry again for the inconvenience, and thank you for your patience.
Best regards,
Line Marie
EDgun Shop Team
If it helps then please read the below the last email i got from Edgun Spain, kinda makes no sense to me etc.
Hi Mark,
We’re very sorry to inform you that there has been an issue with the delivery of your order 8077-ED, and the parcel is currently on its way back.
Please accept our sincere apologies for the inconvenience and disappointment this may have caused.
To resolve this as smoothly as possible, please let us know how you would like to proceed:
1. Resend the order: We can arrange a reshipment for you. As a gesture of goodwill, we will also provide a 10% voucher for your next order.
Please note that this shipping issue has affected several orders, so the reshipment may take a little longer than usual. We kindly ask for your patience and understanding.
2. Cancel and refund: If you prefer, we can cancel the order and arrange a full refund.
Thank you very much for your understanding. Once we hear from you, we’ll take care of the next steps.
Please note that: at the moment, we can only dispatch a limited number of parcels to the UK, and we’re processing them in order based on the original order date, so it may take a bit longer if you choose to resend the package.
Sorry again for the inconvenience, and thank you for your patience.
Best regards,
Line Marie
EDgun Shop Team
Randomone
Member Extraordinaire
I'll take a stab at what that means and I can see where they are coming from in process terms.
Starting with 2. because that is the most clear, I'd say. You say cancel and they'll do one of two things when they say arrange a refund.
A/ Initiate an immediate return back through whatever payment method you used and you'll get that in whatever time it takes for the payment provider to do that. A refund through PayPal, say, often comes with the communication that it will be in your Bank Account within 5 working days but in practice is often.
more or less immediately.
B/ They acknowledge the intention to refund but don't initiate the actual transfer back of funds until they themselves receive the returned shipment.
I suppose there is a third one and it's they don't do either and you have to take whatever recovery action necessary and possible according to how you've paid.
1. Is harder to decipher. The 10% voucher part, I'd deduce, isn't applicable to the one you may elect to get resent. By "next" they mean is for a future order you may want to chance at getting through untroubled, they aren't going to refund 10% off the one you are having resent.
It starts to get harder to understand what they mean after that. I'd say they are meaning that because of a number affected, they aren't necessarily coming back in logical order from despatch date but they are squaring their system by processing and resending based upon when they first sent it themselves.
So, an order sent a week later may arrive back before w=one sent a week earlier but they will hold that one their end and not resend it before the one sent the previous week. When that one comes back, it goes out before the first one they received.
Sending limited numbers, I suspect, is they only want one or two (figure plucked out of the air) in that Spain to Uk shipment process to have to monitor and try to get the paperwork done on.
Just my interpretation. I have no contact or affiliation with them.
Darth Vader
Member
My issue is/was that DHL had it at UK processing centre, it obviously passed through customs, so why would DHL just return it and not deliver to me ????I'll take a stab at what that means and I can see where they are coming from in process terms.
Starting with 2. because that is the most clear, I'd say. You say cancel and they'll do one of two things when they say arrange a refund.
A/ Initiate an immediate return back through whatever payment method you used and you'll get that in whatever time it takes for the payment provider to do that. A refund through PayPal, say, often comes with the communication that it will be in your Bank Account within 5 working days but in practice is often.
more or less immediately.
B/ They acknowledge the intention to refund but don't initiate the actual transfer back of funds until they themselves receive the returned shipment.
I suppose there is a third one and it's they don't do either and you have to take whatever recovery action necessary and possible according to how you've paid.
1. Is harder to decipher. The 10% voucher part, I'd deduce, isn't applicable to the one you may elect to get resent. By "next" they mean is for a future order you may want to chance at getting through untroubled, they aren't going to refund 10% off the one you are having resent.
It starts to get harder to understand what they mean after that. I'd say they are meaning that because of a number affected, they aren't necessarily coming back in logical order from despatch date but they are squaring their system by processing and resending based upon when they first sent it themselves.
So, an order sent a week later may arrive back before w=one sent a week earlier but they will hold that one their end and not resend it before the one sent the previous week. When that one comes back, it goes out before the first one they received.
Sending limited numbers, I suspect, is they only want one or two (figure plucked out of the air) in that Spain to Uk shipment process to have to monitor and try to get the paperwork done on.
Just my interpretation. I have no contact or affiliation with them.
Randomone
Member Extraordinaire
If that is definitely the case, that's just weird and I would have an issue with that too. I don't have any experience of DHL that I can recall but UPS are shit-awful for bringing anything.
Darth Vader
Member
I tracked the shipment from Spain. It was held at DHL Express East Midlands Airport for 5 days and then just returned to Edgun Spain. No explanation was given by DHL or Edgun. Very strange.
Did DHL actually have it though ? It’s usually held in Spain then returned . I’ve had one that seemed to be here but was in Spain but I’ll never know for sure .
I’ve had UPS before and those arrived OK .
I’ve had UPS before and those arrived OK .
Randomone
Member Extraordinaire
I tracked the shipment from Spain. It was held at DHL Express East Midlands Airport for 5 days and then just returned to Edgun Spain. No explanation was given by DHL or Edgun. Very strange.
If it went straight to EMA from Spain I'm not sure that says it cleared Customs. It may be DHL receive it and hold it subject to Cutoms inspection and clearance before forwarding on. Maybe Customs refused to clear it and the process the is return to point of origin?
I'm speculating, obviously.
I ordered a L2 last year , and it flew through.. as above id look at charge back, maybe not mentioning the item and using a generic term, such as sporting goods.... good luck tho bud and Wolfiek are a good company but not excellent....
Mr McMain
Proactive member
Its a shame because every time I have used them before November last year they were amazing but now they have no UK support, changed delivery company and seem to have taken on more brands they have really let themselves go.
The quality control has gone downhill as well.
With all of the complaints they must be getting about lack of communication to customers they need to do something quickly. I heard that the guy who used to be the point of contact in Spain has gone and he was class.
Maybe one day they will sort everything out but for the moment they seem to be on a downward spiral.
I have emailed them to explain my frustration with the current setup in the hopes someone further up the chain sees it and gets it sorted but I don't have much faith.
The quality control has gone downhill as well.
With all of the complaints they must be getting about lack of communication to customers they need to do something quickly. I heard that the guy who used to be the point of contact in Spain has gone and he was class.
Maybe one day they will sort everything out but for the moment they seem to be on a downward spiral.
I have emailed them to explain my frustration with the current setup in the hopes someone further up the chain sees it and gets it sorted but I don't have much faith.
Darth Vader
Member
They 100% had it as I got a notification they were going to deliver on a Friday and it required a signature. The tracking said it had cleared customs while in transit. Obviously they didn't deliver it, i then contacted DHL, they said contact Edgun. When i contacted them they said it was being returned by DHL. 8 days later they issued a full refund etc. Like i said, very strange....